COVID-19 Policies and Procedures

 

Our number one priority is the health, safety and well-being of our guests, staff, and family.  To help safeguard your health and best serve you during your stay with us, we’ve put in place the following policies and procedures. Your flexibility with regard to our regular services and your cooperation with additional safety norms we have put in place is greatly appreciated.

 

  • No-contact check-in is available on request.

 

  • No-contact delivery of items such as linens, towels, ice, water and coffee/tea is available on request.

 

  • Everyone is required to wear a CDC-approved mask or cloth face covering when in our public spaces, except when dining at breakfast.

 

  • We ask that all guests practice social distancing while using public spaces when other guests are present.

 

  • We may ask that you make reservations for breakfast, in order for us to accommodate single parties in the dining room.

 

Cleaning Protocol

 

  • All rooms are thoroughly cleaned and disinfected using CDC-approved sanitizers prior to guests’ arrival. This includes disinfecting all high-touch points, such as doorknobs, light switches, TV remotes, curtain pulls, and toiletry dispensers.  Soap and/or CDC-approved sanitizer is also available for guests to use during their stay.

 

  • All linens and towels are cleaned and sanitized using high heat.

 

  • All rooms are thoroughly ventilated prior to cleaning, and are equipped with functioning windows and fans that can be used during your stay.

 

  • We have instituted a minimum 24-hour waiting period between guests occupying the same room.

 

  • As an additional safety measure, some decorative items such as throw pillows and blankets have been removed from guest rooms and public spaces.

 

We are happy to discuss any concerns or special requests via email or phone prior to booking. As always, we’ll make every effort to provide a safe and pleasant visit!

Rates and Payment
  • Rates are for double occupancy/night.  

  • Online pre-booking is available for stays of 2 nights or more.  Please call or email to inquire about one-night bookings.

  • Additional guests require $50/night.

  • Rates include breakfast for all overnight guests (no discount for skipping breakfast).

  • A $50 non-refundable deposit is required upon booking.  Payment may be made to Mia Mitoma via Venmo or with your Credit Card information provided by telephone.

  • Payment in full is required at time of check-in.

  • All major credit cards accepted.

  • All rates are subject to Connecticut taxes.

Cancellation

Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.

  • A refund is given, minus the deposit, for all cancellations made 4 weeks in advance.  

  • A 50% refund is given for cancellations made 1 week prior to arrival, except on University event weekends (Move-in Weekend, Family Weekend, and Graduation) where cancellations must be made 4 weeks prior.

  • A full refund may be granted for extenuating circumstances and if the room is able to be re-rented.

  • A reservation is officially cancelled when confirmation is received from the Fitch House.  

  • Email is a valid form of cancellation, however, the cancellation is made upon receipt and reply to the requested cancellation.

Check-in / Check-out

  • Standard check-in time is between 4:00pm - 8:00pm (additional check-in times by appointment).

  • Standard check-out time is 11:00am.

Other
  • No pets. 

  • No smoking.

  • No children under 12 without prior approval.

Call or email to book
1-310-868-4445
mia@fitchhouse.com
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563 Storrs Road

Mansfield Center, CT O6250

© 2016 by Fitch House, LLC

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